Muscat: Oman Air has once again been honoured with the prestigious 2026 APEX WORLD CLASS™ award, marking its second consecutive win. Presented by the Airline Passenger Experience Association (APEX), the accolade is considered the highest benchmark in aviation, recognising excellence in areas such as comfort, service, cuisine, and hospitality.
Receiving the award at the APEX Global Expo in California, Renata Rached, Vice President of Guest Experience, Loyalty & Brand, said:
“This recognition reaffirms our mission to deliver world-class service with Omani hospitality, thanks to the dedication of our team.”
Airlines undergo a rigorous audit across 20 guest experience dimensions, including brand integrity, hospitality, personalisation, and onboard dining, conducted by YATES+ and validated by industry experts.
Since its 2025 win, Oman Air has enhanced its guest journey with initiatives like a Net Promoter Score (NPS) system and was also recognised at the APEX 2025 Awards for Best Food & Beverage and Best Cabin Service in the Middle East.
